HWynne, I don't think Jeremy is with Silencer shop anymore. I was told he isn't when I called about 2 weeks ago. I had great customer service from him and assure you it stopped there. I just happened to call the ATF after several months to check status of my form 4 and was transferred to an auditors desk. Turns out the ATF had left messages and sent letters to Silencer shop with no response. The man at the ATF told me he had plans to disapprove my application that very day. I called Silencer shop and they blamed my dealer. I called my dealer and said Silencer shop received all docs from him via docusign. Called Silencer shop back and was later copied on email with corrected forms attached sent to ATF from rep at SS. 2 weeks later called SS to ask if the $50 transfer fee was included in what I'd already paid (it had been 13 months and I forgot). I was told pretty rudely, "we don't do transfers". Picked up the suppressor a few days ago and my dealer tells me the fee was in fact included already. I'm already thinking of another can on my bolt gun and no doubt will NOT go through Silencer shop again. They seem to be a "pass the buck" or "transfer the call to the next guy" type place now. All they had to do was say, "yes sir you are right we missed something on the form you paid us to handle and we will take care of it now". Instead they played the finger pointing game and treated me like I was bothering them by calling. I suppose they could have responded to the ATF's attempts to contact them back in March too though. Or, am I asking for too much for my money?