I emailed them first, when they replied I called the C'S number to verify I understood them correctly. Here's the email reply
have an older armasight Apollo 640 and battery pack. Do you provide service and repair on this model? I don't have a problem now but since the buy out by flir I like to know where I can get repairs done in the future. Thanks
Thanks for contacting Armasight, we do offer repair services. As you noted, as of December 4, 2020, Armasight is no longer owned by FLIR.
If your Apollo 640 were to develop problems in the future, is
under warrantyand was purchased
beforeDecember 4, 2020, per legal agreements, the warranty repair must be processed through FLIR.
You can reach FLIR at
For Support
Pleasecall (+1) 603-324-7600 OPTION 4
ots-inquiries@flir.com
If you believe you have a warranty repair case, please request an RMA on the FLIR Hub at https://customer.flir.com/Repair/. You will receive a reference number that begins with NQ. Once a customer service representative determines the warranty is valid, the RMA will be approved and you will be requested to go back into the Hub to retrieve your RMA and UPS label for return.
A valid proof of purchase is required for warranty service and having it available when requesting the RMA will speed the approval process. The proof of purchase must be from a valid dealer and will be used in the event that we need to refund the sale. Refunds are made to the person named on the valid proof of purchase only.
If the unit is
outof warranty, or was purchased
afterDecember 4, 2020 from
opticsplanet.com, you would provide the following information highlighted in green:
art Number:
Serial number:
Description of Issue/Symptoms:
Warranty/Non-warranty - Purchased from/date:
Once I receive this information, I would pass it along to our Repairs Department, who performs our evaluations, estimates and repairs.
You will then receive an RMA number and shipping instructions. Once evaluated, you will receive an estimate for repairs. If you approve the estimate, we will repair your Apollo 640 and return it to the address you provide above.
Please note that Testing and Evaluation is $125,after which we expect to be able to identify any issues and propose repairs.
Return shipping is $15.
Certain products are considered "Sealed Systems" and require that the seal be broken, cleaned and resealed - those products include Apollo
Pro, Zeus
Pro, Helios
Pro, Prometheus
Pro, Gen 2.5 (also labeled as PTS 233, 536 or 736) and Vampire.
For those products, the minimum for T&E will be $375, after which we expect to be able to identify any issues and propose repairs.
Return shipping is $15.
Thanks -
Mark Harris
Armasight